Angelica Patlán

Focus Using DMAIC to diagnose high employee turnover and design targeted, data-informed solutions Context This case study is based on a take-home assignment I completed for an HR Business Partner role. The scenario focused on a large organization experiencing high employee turnover that was disrupting operations, increasing costs, and negatively impacting morale. I adapted the assignment here to demonstrate my approach to structured problem solving and process improvement. The task was to...

Focus Designing a repeatable CEO communication strategy informed by engagement data Context The global tech company I worked for had recently gone through a reduction in force affecting approximately 150 employees and had also shifted its business strategy shortly before. While the organization was focused on moving forward and hitting key goals, the People team conducted an engagement survey a few months later to understand current employee sentiment. Problem One of the key findings from the...

Focus Translating engagement survey data into actionable insights and measurable improvements Context As a Senior People Partner, my role included using engagement survey data to inform each client group’s annual action plan and people strategy priorities. Problem One client group had an eNPS score of negative 59, with very few qualitative comments included in the engagement survey results. Without sufficient context, it was difficult to understand the root causes behind the score, making any...