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From 911 Dispatching to People Strategy: Turning Data Into Action
I began my career as a 911 dispatcher, making high-stakes decisions in real-time with limited information. That experience laid the foundation for my skills in crisis communications, multi-channel systems, and operational clarity. Those years in emergency communications, combined with my HR leadership roles, add up to over a decade of experience improving how people and organizations work across tech, marketing, nonprofit, and law enforcement Since then, I’ve partnered with C-Suite and senior leaders in Finance, Legal, and Product to drive organizational change, strengthen culture, and improve performance. I’ve led engagement initiatives that lifted eNPS by 34% in under a year, redesigned performance review cycles to boost completion rates by 13.1%, and built real-time Power BI dashboards that gave executives the workforce insights they needed. Whether it’s navigating transformation, improving leader effectiveness, or translating data into action, my approach is human-centered, data-informed, and operationally sound. I believe HR’s future lies in creating, testing, and refining solutions—not relying on “the way it’s always been done.” Today, I help organizations align people strategies with business goals, scale culture across distributed teams, and equip leaders to thrive through change.
Testimonials
I loved working with Angelica and have nothing but the highest praise for her. I am thrilled to see her move into "this new role because I think it suits her skills wonderfully. Angelica was able to synthesize complex data into actionable insights that helped me understand quickly where to focus our efforts. She kept all of our projects on track including managing challenging stakeholders. I also looked forward to our meetings because she was such a great collaborator and communicator, but most of all because she had a partnership mindset that made every task as least a little fun to work through.I loved working with Angelica and have nothing but the highest praise for her. I am thrilled to see her move into this new role because I think it suits her skills wonderfully. Angelica was able to synthesize complex data into actionable insights that helped me understand quickly where to focus our efforts. She kept all of our projects on track including managing challenging stakeholders. I also looked forward to our meetings because she was such a great collaborator and communicator, but most of all because she had a partnership mindset that made every task as least a little fun to work through.
--- Thomas (Senior Director, Engineering)
Angelica is a rockstar! Hands down the best People Partners I’ve had the opportunity to work with. Her prior work experience as an emergency dispatcher gives her such a calming presence and ability to be truly empathetic. She is able to truly help me accomplish more and be a better people manager. She removes obstacles, proposes solutions and gives really valuable feedback on very high-level People matters. I’m so grateful to have had the opportunity to work with Angelica. Top skills: reducing workload, increasing options, providing communication suggestions, being flexible and available especially to executive partners. Angelica is a rockstar! Hands down the best People Partners I’ve had the opportunity to work with. Her prior work experience as an emergency dispatcher gives her such a calming presence and ability to be truly empathetic. She is able to truly help me accomplish more and be a better people manager. She removes obstacles, proposes solutions and gives really valuable feedback on very high-level People matters. I’m so grateful to have had the opportunity to work with Angelica. Top skills: reducing workload, increasing options, providing communication suggestions, being flexible and available especially to executive partners.
--- Andra (General Counsel)
Angelica is a very diligent and pleasant colleague, she is attentive to the details of the project, cares about the opinion of stakeholders, and is ready to redo the work as many times as necessary, she is a result-oriented person with a proactive approach, she knows how to manage projects well, meets deadlines, communicates effectively and provides honest feedback. She is always open to suggestions and comments from people from other locations. I admire her ability and her desire to do a huge amount of tasks efficiently, to get things done and to globalize and automate a lot of processes at the same time. Her ideas are always on point and on the side of the business. I recommend Angelica as an excellent global project leader, a great global business partner and a colleague with whom it is a pleasure to work and achieve all goals.Angelica is a very diligent and pleasant colleague, she is attentive to the details of the project, cares about the opinion of stakeholders, and is ready to redo the work as many times as necessary, she is a result-oriented person with a proactive approach, she knows how to manage projects well, meets deadlines, communicates effectively and provides honest feedback. She is always open to suggestions and comments from people from other locations. I admire her ability and her desire to do a huge amount of tasks efficiently, to get things done and to globalize and automate a lot of processes at the same time. Her ideas are always on point and on the side of the business. I recommend Angelica as an excellent global project leader, a great global business partner and a colleague with whom it is a pleasure to work and achieve all goals.
--- Mariia (Global People Partner)
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Contact
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Email: hello@angelicapatlan.com
LinkedIn: Www.linkedin.com/in/apatlan
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