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From 911 Dispatching to People & Operations
I build people operations that work in real, complex environments. My work focuses on designing clear systems, processes, and internal operations that help organizations run smoothly and support the people inside them. Over the past 10+ years, I have worked across tech, nonprofit, and public service organizations, helping teams move away from unclear, manual, or reactive ways of working toward approaches that are more consistent, measurable, and practical. My perspective on people operations was shaped early in my career as a 911 dispatcher. In that role, clear processes, good judgment, and calm execution were not optional. They were what allowed teams to function under pressure and serve the public effectively. That experience continues to influence how I approach people operations today, not as crisis response, but as proactive system design that reduces friction before problems arise. Since moving into people operations roles, I have focused on building and improving the systems that sit underneath day-to-day work. This has included designing and running performance review cycles, streamlining recruiting and HRIS workflows, translating engagement data into concrete action, and partnering with leaders across Finance, Legal, and Product to clarify ownership and improve execution. My work has supported organizations ranging from a 600-plus employee startup to a mission-driven nonprofit managing over 965 million dollars in assets. I believe the future of people operations cannot rely on doing things the way they have always been done. To be truly people-first, operations need to reflect how people actually work at a given point in time, including the power dynamics, access, and structures that shape day-to-day experience. Drawing on my background in Anthropology, I pay close attention to how systems affect different groups in practice, and I design processes that aim to be fair, workable, and responsive rather than rigid. I am especially interested in process improvement, people systems, and change management, and in applying Lean principles to build operations that are scalable, measurable, and human-centered. I recently earned my Lean Six Sigma Yellow Belt to deepen this work. On this site, you will find examples of my work, case studies, and writing that reflect how I think about people operations as a form of internal service delivery and system design. If you are interested in building people operations that are practical, thoughtful, and built to last, I welcome the chance to connect.
What Colleagues Have Said
I loved working with Angelica and have nothing but the highest praise for her. I am thrilled to see her move into "this new role because I think it suits her skills wonderfully. Angelica was able to synthesize complex data into actionable insights that helped me understand quickly where to focus our efforts. She kept all of our projects on track including managing challenging stakeholders. I also looked forward to our meetings because she was such a great collaborator and communicator, but most of all because she had a partnership mindset that made every task as least a little fun to work through.I loved working with Angelica and have nothing but the highest praise for her. I am thrilled to see her move into this new role because I think it suits her skills wonderfully. Angelica was able to synthesize complex data into actionable insights that helped me understand quickly where to focus our efforts. She kept all of our projects on track including managing challenging stakeholders. I also looked forward to our meetings because she was such a great collaborator and communicator, but most of all because she had a partnership mindset that made every task as least a little fun to work through.
--- Thomas (Senior Director, Engineering)
Angelica is a rockstar! Hands down the best People Partners I’ve had the opportunity to work with. Her prior work experience as an emergency dispatcher gives her such a calming presence and ability to be truly empathetic. She is able to truly help me accomplish more and be a better people manager. She removes obstacles, proposes solutions and gives really valuable feedback on very high-level People matters. I’m so grateful to have had the opportunity to work with Angelica. Top skills: reducing workload, increasing options, providing communication suggestions, being flexible and available especially to executive partners. Angelica is a rockstar! Hands down the best People Partners I’ve had the opportunity to work with. Her prior work experience as an emergency dispatcher gives her such a calming presence and ability to be truly empathetic. She is able to truly help me accomplish more and be a better people manager. She removes obstacles, proposes solutions and gives really valuable feedback on very high-level People matters. I’m so grateful to have had the opportunity to work with Angelica. Top skills: reducing workload, increasing options, providing communication suggestions, being flexible and available especially to executive partners.
--- Andra (General Counsel)
Angelica is a very diligent and pleasant colleague, she is attentive to the details of the project, cares about the opinion of stakeholders, and is ready to redo the work as many times as necessary, she is a result-oriented person with a proactive approach, she knows how to manage projects well, meets deadlines, communicates effectively and provides honest feedback. She is always open to suggestions and comments from people from other locations. I admire her ability and her desire to do a huge amount of tasks efficiently, to get things done and to globalize and automate a lot of processes at the same time. Her ideas are always on point and on the side of the business. I recommend Angelica as an excellent global project leader, a great global business partner and a colleague with whom it is a pleasure to work and achieve all goals.Angelica is a very diligent and pleasant colleague, she is attentive to the details of the project, cares about the opinion of stakeholders, and is ready to redo the work as many times as necessary, she is a result-oriented person with a proactive approach, she knows how to manage projects well, meets deadlines, communicates effectively and provides honest feedback. She is always open to suggestions and comments from people from other locations. I admire her ability and her desire to do a huge amount of tasks efficiently, to get things done and to globalize and automate a lot of processes at the same time. Her ideas are always on point and on the side of the business. I recommend Angelica as an excellent global project leader, a great global business partner and a colleague with whom it is a pleasure to work and achieve all goals.
--- Mariia (Global People Partner)
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