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From 911 Dispatching to People & Operations
Most people do not connect 911 dispatching to People Operations. I do. I spent three years as a dispatcher for a large Bay Area police department, where a broken process was not an inconvenience. It had real consequences for real people. That experience set a standard I brought with me into HR: find what is actually broken, understand why, fix it properly, and make sure it does not break the same way again. Over the past 10 years, that standard has shaped how I build and improve People Operations across tech, nonprofit, and public service organizations with 50 to 1,000+ employees and up to $300M+ in annual revenue. Whether I am redesigning an HRIS workflow, rebuilding a performance cycle, or translating engagement data into an executive strategy, the through line is the same. I do not patch problems. I diagnose them, redesign them, and measure whether the fix held. What makes that possible is a combination that is not common in HR. I am a Lean Six Sigma Yellow Belt who also builds dashboards in Power BI and writes SQL. The analytical side of my work is not separate from the people side it is what makes the people side more effective. My portfolio shows real examples of that work in action. If you are building or scaling a People Operations function and need someone who thinks in systems, I would love to connect!
What Colleagues Have Said
I loved working with Angelica and have nothing but the highest praise for her. I am thrilled to see her move into "this new role because I think it suits her skills wonderfully. Angelica was able to synthesize complex data into actionable insights that helped me understand quickly where to focus our efforts. She kept all of our projects on track including managing challenging stakeholders. I also looked forward to our meetings because she was such a great collaborator and communicator, but most of all because she had a partnership mindset that made every task as least a little fun to work through.I loved working with Angelica and have nothing but the highest praise for her. I am thrilled to see her move into this new role because I think it suits her skills wonderfully. Angelica was able to synthesize complex data into actionable insights that helped me understand quickly where to focus our efforts. She kept all of our projects on track including managing challenging stakeholders. I also looked forward to our meetings because she was such a great collaborator and communicator, but most of all because she had a partnership mindset that made every task as least a little fun to work through.
--- Thomas (Senior Director, Engineering)
Angelica is a rockstar! Hands down the best People Partners I’ve had the opportunity to work with. Her prior work experience as an emergency dispatcher gives her such a calming presence and ability to be truly empathetic. She is able to truly help me accomplish more and be a better people manager. She removes obstacles, proposes solutions and gives really valuable feedback on very high-level People matters. I’m so grateful to have had the opportunity to work with Angelica. Top skills: reducing workload, increasing options, providing communication suggestions, being flexible and available especially to executive partners. Angelica is a rockstar! Hands down the best People Partners I’ve had the opportunity to work with. Her prior work experience as an emergency dispatcher gives her such a calming presence and ability to be truly empathetic. She is able to truly help me accomplish more and be a better people manager. She removes obstacles, proposes solutions and gives really valuable feedback on very high-level People matters. I’m so grateful to have had the opportunity to work with Angelica. Top skills: reducing workload, increasing options, providing communication suggestions, being flexible and available especially to executive partners.
--- Andra (General Counsel)
Angelica is a very diligent and pleasant colleague, she is attentive to the details of the project, cares about the opinion of stakeholders, and is ready to redo the work as many times as necessary, she is a result-oriented person with a proactive approach, she knows how to manage projects well, meets deadlines, communicates effectively and provides honest feedback. She is always open to suggestions and comments from people from other locations. I admire her ability and her desire to do a huge amount of tasks efficiently, to get things done and to globalize and automate a lot of processes at the same time. Her ideas are always on point and on the side of the business. I recommend Angelica as an excellent global project leader, a great global business partner and a colleague with whom it is a pleasure to work and achieve all goals.Angelica is a very diligent and pleasant colleague, she is attentive to the details of the project, cares about the opinion of stakeholders, and is ready to redo the work as many times as necessary, she is a result-oriented person with a proactive approach, she knows how to manage projects well, meets deadlines, communicates effectively and provides honest feedback. She is always open to suggestions and comments from people from other locations. I admire her ability and her desire to do a huge amount of tasks efficiently, to get things done and to globalize and automate a lot of processes at the same time. Her ideas are always on point and on the side of the business. I recommend Angelica as an excellent global project leader, a great global business partner and a colleague with whom it is a pleasure to work and achieve all goals.
--- Mariia (Global People Partner)
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